Job openings for bpo telecaller in matigara siliguri

Answering customer calls:
Responding promptly to incoming calls from customers, identifying their needs, and providing accurate information.
Customer query resolution:
Addressing customer questions about products, services, billing, account details, and resolving basic issues.
Complaint handling:
Managing customer complaints effectively, de-escalating situations, and finding solutions to address concerns.
Sales and lead generation (outbound calls):
Contacting potential customers to promote products or services, qualifying leads, and scheduling appointments for sales teams.
Order processing:
Taking customer orders accurately, verifying details, and processing payments.
Data entry:
Recording customer interactions, updating account information, and maintaining accurate customer records within CRM systems.
Cross-selling and upselling:
Identifying opportunities to promote additional products or services to existing customers